Contact Us

Contact Focus on the Family

Focus on the Family Help Center

To speak with a family help specialist, request resources, make a donation over the phone, inquire about general information, or to report a problem, contact us at the number below.

Mon - Fri: 6am - 8pm (Mountain Time)
8605 Explorer Drive.
Colorado Springs, CO 80920-1051
Close up, profile shot of a smiling professional woman taking a phone call on her headset

Focus on the Family Counseling Consultation Line

To request a conversation with Focus on the Family’s Counseling Department, call 1-855-771-HELP (4357) weekdays from 6:00 a.m. to 8:00 p.m. (Mountain Time), or complete our Counseling Consultation Request Form.

Please be prepared to leave your contact information for a counselor to return a call to you as soon as possible. The consultation is available at no cost to you due to generous donor support and will be with one of our licensed or pastoral counseling specialists.

Mon - Fri: 6am - 8pm (Mountain Time)
Headshot of a smiling businesswoman taking a call on her headset

Focus on the Family Pastoral Care Line

Our support line for pastors and their families features fellow pastors and trained counselors who frequently support those in church and ministry roles. These pastoral care specialists can provide an understanding ear, a word of advice, a timely referral or a simple prayer. We know leadership is not easy, and we’re eager to come alongside pastors and their loved ones to help meet their needs.

Mon - Fri: 6am - 8pm (Mountain Time)

To speak confidentially with a qualified member of the Counseling Department through the Pastoral Care Line, contact us (toll-free) at
1-844-4-PASTOR Monday through Friday between 6:00 a.m. and 8:00 p.m. Mountain time. Your contact information will be handled discreetly and a member of our staff will return your call as soon as possible.

Other Contact Information

To Volunteer:

Mon - Fri: 6am - 8pm (Mountain Time)

Telephone Device for the Deaf (TDD)

Mon - Fri: 6am - 8pm (Mountain Time)

Follow Us on Social Media

If you have a recording you'd like us to consider featuring on our daily broadcast, please send a CD to:
Focus on the Family
Attn.: John Fuller
8605 Explorer Drive
Colorado Springs, CO 80920
Focus on the Family welcome sign at the main entrance, showing Pike's Peak in the background on a clear summer day

Focus on the Family
Bookstore & Welcome Center

The Bookstore & Welcome Center are closed once a month for a staff chapel service.  Chapel dates & times vary, so please check for operating hours before your visit by calling (719) 531-3400.


Mon - Fri: 9:00am - 5:30pm
Sat.: 9:00am - 4pm

For more information view the Visit Us page.  

Welcome Center:

Hours are seasonal.  For a detailed list of summer and winter hours, please view the Visit Us page.

Visit Us

If you’re ever passing through Colorado Springs, please stop by and see us here at Focus on the Family headquarters. We’d love to show you around and give you a taste of our “world class hospitality.” Click here for more information about our Welcome Center and guided tours.